Frequently Asked Questions (FAQ) and Support
Last updated
Last updated
In this section, we address common questions and concerns related to using the EMS bot, purchasing virtual phone numbers, and troubleshooting issues. If you can't find the answer to your question here, don't worry! We also provide information on how to reach out to our support team for further assistance.
Q: How do I start using the EMS bot? A: To start using the EMS bot, simply search for the bot on Telegram using the provided username and click the "Start" button. Follow the on-screen instructions to register your account and set up your Ethereum wallet.
Q: What countries are available for purchasing virtual phone numbers? A: The EMS bot offers virtual phone numbers from over 70 countries worldwide. You can view the list of available countries directly within the bot's interface when purchasing a new number.
Q: How long does it take to receive an SMS activation code? A: The time it takes to receive an SMS activation code can vary depending on the service provider and the country of the virtual phone number. In most cases, you should receive the code within a few minutes. If you experience a significant delay, please contact our support team for assistance.
Q: Can I cancel an order for a virtual phone number? A: Yes, you can cancel an order for a virtual phone number within a specified timeframe. To cancel an order, go to the "Order History" section in the bot and click the "Cancel Order" button next to the relevant order. Please note that cancellation options may be limited for certain orders.
Q: What should I do if the activation code is not working? A: If the activation code provided by the EMS bot is not working, first double-check that you have entered the code correctly. If the issue persists, please reach out to our support team, who will investigate the problem and provide further guidance.
Q: How do I top up my EMS wallet balance? A: To top up your EMS wallet balance, click on the "Top Up Wallet" button in the bot's main menu. The bot will provide you with a unique Ethereum wallet address. Send the desired amount of ETH to this address, and your balance will be automatically updated once the transaction is confirmed on the blockchain.
Q: Is there a minimum deposit amount for topping up my wallet? A: Yes, there is a minimum deposit amount required to top up your EMS wallet. The current minimum deposit amount will be displayed when you initiate the top-up process. Please ensure you send at least the minimum amount to successfully add funds to your wallet.
Q: How can I withdraw ETH from my EMS wallet? A: To withdraw ETH from your EMS wallet, click on the "Withdraw ETH" button in the bot's main menu. Enter the external Ethereum address where you want to send the funds and confirm the transaction. Please note that withdrawal fees apply, and the processing time may vary depending on network congestion.
If you have any further questions, encounter issues while using the EMS bot, or need assistance with your account, our dedicated support team is here to help. You can reach out to us through the following channels:
Email: Send your inquiries or support requests to support@ethmessaging.services. Our team will respond promptly and provide the necessary assistance.
Telegram: Join our official Telegram support channel at to connect with our support representatives and receive real-time assistance.
Documentation: For detailed guides, tutorials, and additional resources, please visit our official documentation website at . You'll find comprehensive information on using the EMS bot effectively.
We strive to provide exceptional customer support and are committed to resolving any issues you may face while using the EMS bot. Don't hesitate to reach out to us through any of the above channels, and our team will be more than happy to assist you.
Remember to regularly check the FAQ section, as we continuously update it with new questions and answers based on user feedback and common inquiries.